tku9 Terms & Conditions

1. Introduction

Welcome to tku9, Bangladesh's trusted online betting and casino platform. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the User") and tku9 ("the Platform"). By registering an account, accessing any game, placing any bet, making a deposit or withdrawal, or otherwise using any service offered by tku9, you confirm that you have read, understood, and agreed to these Terms in their entirety.

These Terms apply to all products and services available on tku9, including cricket betting, live casino games, slots, crash games, Fortune Dragon, Baccarat, and any other gaming content offered now or in the future. tku9 reserves the right to modify these Terms at any time, and continued use of the Platform following any update constitutes acceptance of the revised Terms.

2. Eligibility

To use tku9's services, you must meet all of the following eligibility requirements without exception:

• You must be at least 21 years of age. tku9 strictly enforces the 21+ age requirement. Underage gambling is illegal and will result in immediate account suspension and forfeiture of any funds.
• You must be a resident of Bangladesh or a jurisdiction where online betting is not expressly prohibited by local law.
• You must register using your own personal details. Providing false, misleading, or another person's identity information is strictly prohibited and grounds for permanent account closure.
• Each player is permitted to hold only one (1) account on tku9. Creating multiple accounts to exploit bonuses or circumvent restrictions will result in the cancellation of all duplicate accounts and any associated winnings.

tku9 reserves the right to verify the identity, age, and location of all users at any point. Failure to provide satisfactory verification documents may result in account suspension until the matter is resolved.

3. Account Registration & Security

When registering for a tku9 account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. tku9 will not be liable for any loss or damage arising from your failure to comply with these security obligations:

• Notify tku9 immediately at [email protected] if you suspect any unauthorised access to or use of your account.
• Never share your password, one-time PIN, or any login credential with any third party. tku9 staff will never ask for your password.
• Use a strong, unique password for your tku9 account and change it regularly to reduce the risk of unauthorised access.
• Log out of your account fully after each session, especially on shared or public devices. tku9 cannot be held responsible for losses incurred through shared device access.

tku9 uses industry-standard SSL encryption across all pages of the platform to protect data in transit. All sensitive user data is stored in encrypted format, and we adhere to strict data retention policies in compliance with applicable privacy standards.

4. Deposits & Withdrawals

tku9 accepts deposits and processes withdrawals in Bangladeshi Taka (৳) via a range of trusted local and international payment methods. Supported methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All financial transactions are subject to the following conditions:

Minimum deposit and withdrawal amounts may vary by payment method and are displayed in the cashier section of your account. tku9 reserves the right to update these limits with reasonable notice to users.

• All deposits must be made from a payment account registered in your own name. Third-party deposits are not accepted and will be returned, subject to applicable processing fees.
• Withdrawals will only be processed to a verified payment account registered in the name matching your tku9 account. Identity verification (KYC) must be completed before any withdrawal can be approved.
• tku9 processes withdrawal requests within standard processing windows. Actual receipt of funds may be subject to delays on the part of the payment provider, particularly for bKash, Nagad, and other mobile banking services.

tku9 has a strict anti-money laundering policy. Any suspicious transaction patterns may trigger an internal review, during which access to funds may be temporarily restricted pending investigation. Users are encouraged to conduct all transactions in a transparent and legitimate manner.

5. Bonuses & Promotions

tku9 periodically offers welcome bonuses, reload bonuses, cashback offers, free spins, and cricket-specific promotions for BPL, IPL, and T20 events. All bonuses are subject to the following general terms:

• Each promotion has specific wagering requirements (rollover) that must be fulfilled before any bonus-derived winnings can be withdrawn. The applicable rollover multiplier is stated in each individual promotion's terms.
• Bonuses are valid for a limited time period only. Any bonus balance not used within the specified validity window will be forfeited automatically without notice.
• tku9 reserves the right to withdraw, modify, or cancel any promotional offer at any time without prior notice. In cases of suspected abuse, tku9 may void the bonus and any associated winnings.
• Only one welcome bonus per household, IP address, or device is permitted. Attempting to claim multiple welcome bonuses through different accounts constitutes bonus abuse and will lead to account suspension.

6. Betting Rules

All bets placed on tku9 are final once confirmed. Users are responsible for ensuring the accuracy of all bet selections — including match, market, odds, and stake — before confirming. tku9 will not be liable for any input errors made by the user at the time of bet placement.

In the event of a match cancellation, postponement, or abandonment, tku9's settlement rules will apply as follows:

• Pre-match bets on a cancelled or abandoned match will typically be voided and the original stake returned to the user's account balance.
• In-play bets on cricket matches (including BPL, IPL, and T20 World Cup fixtures) will be settled based on the available result at the time of suspension, where sufficient overs have been completed per the applicable tournament's Duckworth-Lewis-Stern (DLS) rules.
• tku9 reserves the right to void any bet that was placed at an incorrect or erroneous price due to a technical fault, data feed error, or human error. Affected users will be notified and stakes refunded within a reasonable timeframe.

7. Responsible Gaming

tku9 is committed to promoting safe and responsible gaming practices across all of its products and services. We believe that gambling should remain an entertaining leisure activity and we actively work to prevent problem gambling. tku9 provides a suite of responsible gaming tools to help users stay in control of their activity on the platform.

Available responsible gaming tools on tku9 include: deposit limits, time-out periods, session reminders, self-exclusion (temporary or permanent), and reality checks. These tools can be accessed via the account settings panel or by contacting support directly at [email protected]. Users are strongly encouraged to set personal limits that reflect their financial circumstances.

8. Prohibited Activities

The following activities are strictly prohibited on tku9. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of any funds, and may be reported to relevant authorities:

• Fraudulent activity including but not limited to chargeback fraud, identity fraud, and the use of stolen payment credentials.
• Using automated scripts, bots, AI tools, or any software designed to gain an unfair advantage over other players or over the platform's random number generation systems.
• Collusion with other players or any form of match-fixing, insider betting, or coordinated wagering intended to manipulate the outcome of any event.
• Money laundering or using tku9 for any transaction that is designed to conceal the proceeds of illegal activity.
• Registering or operating an account on behalf of another person, or allowing a third party to use your account in any capacity.

9. Intellectual Property

All content on the tku9 platform — including but not limited to text, graphics, logos, game interfaces, software, design elements, and multimedia — is the exclusive intellectual property of tku9 or its licensed content providers. Users are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only. Any reproduction, redistribution, modification, or commercial exploitation of tku9's content without prior written consent is strictly prohibited and may result in legal action.

10. Limitation of Liability

To the fullest extent permitted by applicable law, tku9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, service interruptions, or technical malfunctions. tku9 makes no warranty that the platform will be available uninterrupted, error-free, or free from viruses or other harmful components.

In jurisdictions that do not allow the exclusion or limitation of certain types of liability, tku9's liability will be limited to the maximum extent permitted by law. In all cases, tku9's total aggregate liability to any user shall not exceed the total amount deposited by that user in the 30 days preceding the event giving rise to the claim.

11. Privacy Policy

tku9 collects, processes, and stores user data in accordance with our Privacy Policy, which forms an integral part of these Terms & Conditions. By accepting these Terms, you also consent to the collection and use of your personal data as described in the Privacy Policy. We encourage all users to review the Privacy Policy carefully to understand how their information is handled, stored, and protected. tku9 does not sell or share personal data with unauthorised third parties.

12. Amendments to These Terms

tku9 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, tku9 will endeavour to provide reasonable advance notice to registered users via email or an in-platform notification. Your continued use of the platform after such notice constitutes acceptance of the revised Terms. It is your responsibility to check these Terms periodically to stay informed of any updates. The most current version of the Terms will always be available at tku9.bet/terms-conditions.

13. Governing Law & Dispute Resolution

These Terms & Conditions are intended to comply with the laws applicable to online gaming and betting services accessible to users in Bangladesh. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to tku9's internal customer support team for resolution. tku9 is committed to resolving disputes fairly and promptly. Where a dispute cannot be resolved informally, the parties agree to refer the matter to binding arbitration in accordance with applicable rules.

14. Contact Us

If you have any questions, concerns, or requests regarding these Terms & Conditions, please do not hesitate to contact tku9's support team. Our customer service representatives are available to assist you and can be reached via the following:

Support Email: [email protected] — Response time is typically within 24 hours, Bangladesh Standard Time (BST, UTC+6). Our team is available 7 days a week to handle all account, payment, and technical queries.