Privacy Policy

1. Introduction

Welcome to tku9. This Privacy Policy describes how tku9 ("we", "us", or "our") collects, uses, stores, and protects the personal information you provide when you access or use the tku9 platform, including our website at https://tku9.bet and any associated mobile or web applications. By registering an account or using any tku9 service, you acknowledge that you have read, understood, and agreed to the practices described in this policy.

We are committed to safeguarding your personal data with the same seriousness that you trust us with your gameplay. This policy applies to all users accessing tku9 from Bangladesh and other jurisdictions. If you are under 21 years of age, you are not permitted to use this platform and you must not submit any personal information to us.

2. Information We Collect

When you create an account with tku9 or interact with our platform, we may collect the following categories of personal information:

• Identity information: full name, date of birth, gender, and a government-issued identification document (e.g., National ID card or passport) for account verification purposes.
• Contact information: mobile phone number, email address, and residential address (city and district within Bangladesh, such as Dhaka, Chittagong, Sylhet, Rajshahi, or Khulna).
• Financial information: payment method details (e.g., mobile banking numbers linked to bKash, Nagad, Rocket, or Upay; card details for Visa and Mastercard transactions), deposit and withdrawal history, and account balance records.
• Technical information: IP address, device type, operating system, browser type and version, referring URLs, and session timestamps logged automatically when you visit tku9.
• Gameplay and transaction data: betting history, game preferences, bonus usage, wager amounts, and session durations recorded for account management, responsible gaming monitoring, and dispute resolution.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by applicable law or regulatory obligation.

3. How We Use Your Information

tku9 processes your personal information for legitimate, specific purposes only. We use your data to:

• Create, manage, and secure your tku9 account, including verifying your identity and age (21+) before activating full account privileges.
• Process deposits and withdrawals through supported payment partners, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard, in Bangladeshi Taka (৳).
• Deliver customer support, respond to inquiries, and resolve disputes or complaints relating to your tku9 account or any gaming session.
• Monitor gameplay for signs of problem gambling and enforce responsible gaming limits, deposit caps, and self-exclusion arrangements as requested by users.
• Communicate important account updates, security alerts, promotional offers, and platform news via email or push notification, subject to your communication preferences.

4. Cookies and Tracking Technologies

tku9 uses cookies and similar tracking technologies to enhance your browsing experience, remember your login session, and gather analytics on platform usage. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

Analytical or performance cookies help us understand how users interact with tku9, which pages receive the most visits, and where technical errors occur. This data is aggregated and anonymous. Preference cookies allow the platform to remember your language setting, preferred game categories (such as cricket betting or live casino), and display choices for a more personalised experience. You may manage or disable non-essential cookies through your browser settings; however, doing so may limit certain platform features.

5. Sharing Your Information

tku9 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own marketing or commercial purposes. We may, however, disclose your information in the following limited circumstances:

• Service providers: trusted third-party processors who assist us in operating the platform, processing payments (bKash, Nagad, Rocket, Upay, Visa, Mastercard), providing hosting, fraud detection, customer support tools, or analytics. These processors are bound by strict data processing agreements and may only use your data to perform services on our behalf.
• Legal obligations: where tku9 is required by law, court order, or regulatory direction to disclose information, we will comply with such obligations. We will, where legally permissible, notify you of any such disclosure.
• Fraud and security: we may share information with law enforcement agencies, banks, payment processors, or other gaming platforms where we have reasonable grounds to suspect fraud, money laundering, or unlawful activity involving your account.
• Business transfers: in the event of a merger, acquisition, or sale of all or a substantial part of tku9's assets, your personal data may be transferred to the acquiring entity. You will be notified by email or prominent site notice of any such change.

6. Data Retention

We retain your personal data for as long as your tku9 account remains active, or as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When your account is closed, we will retain certain records (such as transaction history and identity verification documents) for a minimum period as required by applicable financial and anti-money-laundering regulations.

Data that is no longer required for any legitimate purpose will be securely deleted or anonymised so that it can no longer be associated with any individual. You may request early deletion of your data subject to the above retention requirements by contacting our support team.

7. Your Rights and Choices

As a user of tku9, you have specific rights regarding the personal data we hold about you. These rights are important and we take them seriously. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: request a copy of all personal data that tku9 holds about you, including your account details, transaction records, and communication history.
• Right of rectification: request correction of any inaccurate or incomplete personal data, including updating your mobile number, email address, or postal address in Bangladesh.
• Right to erasure: request deletion of personal data where it is no longer necessary for the purposes it was collected, subject to applicable legal and regulatory retention requirements.
• Right to restrict processing: request that tku9 limit how we use your data in certain circumstances, for example while a complaint is being investigated or where you contest the accuracy of your data.

We will respond to all rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. Where we are unable to comply with a request, we will explain why and advise on any available remedies.

8. Security Measures

tku9 implements a multi-layered security framework to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include SSL/TLS encryption for all data in transit, secure encrypted storage for sensitive data at rest, multi-factor authentication options for account login, automated fraud detection and anomaly monitoring systems, regular security audits and penetration testing of our platform infrastructure, and strict access controls ensuring only authorised personnel can access user data.

While we apply rigorous security practices, no system is entirely immune to risk. In the unlikely event of a data breach that affects your personal information, tku9 will notify you promptly in accordance with applicable data protection obligations and take immediate steps to contain and remediate the breach.

9. Third-Party Links and Services

The tku9 platform may reference or display the names of third-party game providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) for informational purposes. tku9 is not responsible for the privacy practices of these providers or their respective platforms.

• We recommend reviewing the privacy policies of any third-party service you interact with independently of tku9.
• tku9 does not control and is not liable for the content, privacy policies, or practices of third-party websites or services.
• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) operate under their own privacy policies and data protection frameworks when handling payment transactions on their respective networks.

10. Children and Minors

tku9 is strictly an adult-only platform. You must be 21 years of age or older to register an account and use any tku9 service. We do not knowingly collect, use, or store personal data from any individual under the age of 21. If we become aware that personal data has been collected from a person under 21, we will promptly delete that data and close the associated account without notice.

If you are a parent or guardian and believe that a minor has provided personal information to tku9, please contact us immediately at [email protected] so that we can investigate and take appropriate corrective action.

11. Changes to This Privacy Policy

tku9 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users by email or by placing a prominent notice on the tku9 platform prior to the change taking effect. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Your continued use of the tku9 platform after any updates to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way tku9 handles your personal data, please do not hesitate to reach out to our dedicated support team. We are here to assist you and aim to respond to all privacy-related inquiries within 3 business days.

Support Email: [email protected] — available 24/7 for account-related queries, privacy requests, responsible gaming assistance, and general platform support for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar.